Last updated: 20 October 2026
The short version. Start with the free trial before you pay. If you are charged and did not mean to subscribe, tell us within 14 days and we will refund that charge in full. Cancel any time — cancellation always stops future billing.
Where a free trial is offered, you are not charged during it. If you do not want to continue, cancel before the trial ends and you will never be billed. If you are charged because you forgot to cancel, contact us within 14 days of that first charge and we will refund it.
| Situation | Outcome |
|---|---|
| You were charged and did not intend to subscribe (within 14 days of the charge) | Full refund of that charge |
| Duplicate or accidental charge, or a billing error on our side | Full refund |
| You cancelled but were still charged afterwards | Full refund of the incorrect charge |
| You could not access the service and we could not fix it | Refund of the affected period |
| You used the paid features and simply changed your mind after 14 days | No refund; cancel to stop future billing |
| Your account was terminated for breaching the Terms | No refund |
Email [email protected] from the address you subscribed with, and include the approximate date and amount of the charge. We reply within 2 business days and process approved refunds to your original payment method within 5–10 business days. Stripe controls the final posting time; we will send you the refund reference.
Nothing in this policy limits rights you have under consumer law that cannot be excluded. If you are a consumer in the EU or UK, you generally have 14 days from purchase to withdraw from a digital subscription — but by subscribing and accessing the paid content immediately you ask us to begin supply during that period. Where mandatory local law gives you a stronger right, that law applies instead of this policy.
If you believe a charge is wrong, please contact us first — we can usually resolve it the same week. Filing a chargeback without contacting us may suspend your access while the dispute is open.
Cancel via the link in your receipt or welcome email, or by emailing [email protected]. Cancellation takes effect at the end of the current paid period; you keep access until then.